Conditions of Sale

The offer and sale of products on our website "" governed by these Conditions of Sale, valid for each proposal, order and confirmation of purchase order of products. The confirmation of the order by the Customer constitutes acceptance of these conditions of sale.

Purchase mode. Before sending the purchase order, the customer is required to read the general conditions. The forwarding of the order implies their automatic acceptance. The customer purchases the product, whose characteristics are illustrated online in the relevant cards, at the price indicated and to which are added shipping costs as reported on the website. Before confirming the purchase order, the unit cost of each selected product will be summarized, the total cost in case of purchase of several products, the cost of additional expenses based on the type of payment selected and the amount of shipping costs. Once the purchase order is confirmed, the customer will receive an e-mail confirming the receipt and acceptance of the order, containing all the information on the products purchased, detailed indication of the price, shipping costs, applicable taxes and means of payment and information on the right of withdrawal. By sending the confirmation email, the purchase contract is concluded and formalized. ERBORISTERIA COMO reserves the right not to accept or process orders that are incomplete or missing fundamental data.

Times and methods of delivery. ERBORISTERIA COMO will deliver the products selected and ordered by the customer in the manner referred to in the previous article via the courier GLS. Delivery times, according to the provisions of art. 6 of Legislative Decree no. 206/2005 and s.m.i., are on average 3 days and do not exceed 30 days starting from the day following the order transmission date. The invoice will be issued to the customer in the package sent, using the data entered by the customer during registration to the website. To this end we recommend entering your Tax Code.

Prices and details of the products. All sales prices of the Products on the website are expressed in Euro and include VAT and any other tax. Any promotions are to be considered valid only for the online store. The prices applied are those indicated on the Website at the time of the purchase order by the Customer. The prices of products published from time to time cancel and replace the previous ones and are subject to the actual availability of the products. The images of the products are for illustrative purposes only.

Terms of payment.

Payment can be made via:

- Credit Card (Visa - Mastercard - American Express - Bancomat - Apple Pay)

For the safety of the client, Herbalist The Officinal Plants is never aware of the credit card number: this is in fact received only by the banking institutions that must provide the authorization. No data relating to the credit card will therefore be transcribed on the documents relating to the order, or stored in our systems or those of the express courier. In the case of payment by credit card, the CLIENT agrees, only if it is specifically requested by Herbalist Officinal Plants, to send a copy of the identity document proving the actual ownership of the credit card used, it being understood that , in the absence of the requested submission, ERBORISTERIA COMO may refuse payment and cancel the order.

- Satispay: Satispay uses only secure and non-sensitive data because it works without credit cards: the phone number and your IBAN are all you need.

- Prepaid Card (Postepay - Paypal).

- Paypal.

Transport. The goods travel on behalf and at the risk of the buyer: ERBORISTERIA COMO will not be responsible for any delays or damages deriving from transport. In the event that the package arrives visibly damaged, withdraw the package by signing with reserve, otherwise it will not be possible to request a refund. In the event of a refusal of the parcel, ERBORISTERIA COMO can ask the customer for the full amount of shipping costs and the cost incurred for returning the parcel to the sender. The delivery terms indicated by ERBORISTERIA COMO refer to the products present in the warehouse and are intended as non-binding since they can be modified by Erboristeria Officinal Plants in case of actual needs. ERBORISTERIA COMO reserves the right to make the delivery of products related to the same order in more deliveries without further charges to the customer. Special terms and conditions of delivery must be agreed in advance by e-mail or by telephone between the customer and ERBORISTERIA COMO and accepted by both parties. Any special offers or promotions offered by ERBORISTERIA COMO are valid until the expiry of the same or until the products covered by the promotion have been exhausted.

Shipments standard in Italy

  • For orders until € 20 = shipping cost € 5,9;
  • For orders over € 20 = shipping cost € 3,5;
  • For orders over € 50 = free delivery;

Shipments express in Italy

  • For orders until € 20 = shipping cost € 8,0;
  • For orders over € 20 = shipping cost € 6,5;

For shipping to Livigno and Campione d'Italia shipping costs will have to be added € 15;

Shipping in Europe

- For Germany, Austria, Belgium, Luxembourg, France (excluding Corsica), Netherlands, Spain (no Canary Islands), Great Britain, Denmark, Sweden: shipping costs € 17;

- For Estonia, Latvia, Lithuania, Bulgaria, Czech Republic, Poland, Hungary, Slovakia, Slovenia, Ireland, Greece, Finland and Portugal: shipping costs € 22;

- For Norway, Albania, Serbia, Bosnia and Herzegovina: shipping cost 30 €.

Shipments will be made with DHL. Delivery generally takes place within 24/48 hours, from the time the parcel is picked up by the express courier. Delivery takes place from Monday to Friday during normal working hours. Traceability available.

Important Notes: If your shipment exceeds 10 kg in weight, we will send you an email with the actual weight and we will ask you for availability to integrate the figure. You can always cancel the order following our integration request.

In the event that the courier is unable to deliver due to the absence of the recipient, he will leave a notice of non-delivery with the details of the contact address to be contacted to arrange delivery.

The customer is invited to contact in case of delay in delivery and in any case to report any disruption detected.

Shipments in Switzerland, USA, United Arab Emirates

The shipping cost is € 37*. Erboristeria Como reserves the right to deliver the order to the nearest Collection Point.

Shipments in Canada

The shipping cost is € 30*. Erboristeria Como reserves the right to deliver the order to the nearest Collection Point.

The Shipments will take place with DHL. Delivery usually takes place within 24/48 hours, from the time of delivery of the parcel by the express courier. Delivery takes place from Monday to Friday in the normal working time. Traceability available. For Switzerland, free if the collection takes place at our warehouse located in Via Zara, 2 in Cantù (CO) subject to telephone agreements at the cell: +39 324 9030651.

Important notes: If your shipment exceeds 10 kg of weight, we will send you an email with the actual weight and we will ask you to be ready to integrate the amount. You can always cancel the order following our integration request.

* Any customs or import charges are not charged at the time of purchase on Erboristeria Como. Customs fees, if due, are to be paid by the recipient. Erboristeria Como has no control over these duties. For more information, we recommend that you contact the customs authorities of your country.

In principle all items coming from abroad are subject to VAT and customs duties. The recipient of a consignment from abroad is required to pay the value added tax (VAT) calculated on the value of the goods and customs duties on the gross weight. These costs must not be confused with transport costs, which are already paid at the time of purchase.

Product warranties. ERBORISTERIA COMO guarantees only the material integrity of the products at the time of delivery. Any defects must be communicated by the customer, under penalty of forfeiture, no later than 10 (ten) days from the date of delivery. The customer has the right to replace damaged products upon return of the same, excluding the customer's right to compensation for any damage, even further. The shipping costs necessary for the replacement of products are to be considered charged to the customer. ERBORISTERIA COMO does not offer any additional warranty on the products compared to that provided by the individual producers. Without prejudice to the hypothesis of willful misconduct or gross negligence of ERBORISTERIA COMO, it is agreed that ERBORISTERIA COMO can not exceed the price of the products purchased by the customer subject to dispute.

Right of withdrawal. the right of withdrawal is exercised by sending within the term of fourteen (14) days, under penalty of forfeiture, a written notice to ERBORISTERIA COMO Via Zara, 2 - 22063 Cantù CO by registered letter AR In the registered letter it is sufficient to insert your personal data, those relating to the order and the purchase made, communicating the intention to withdraw from the contract. The Customer is held within 30 (thirty) days from the exercise of the right of withdrawal, to send the returned Products to ERBORISTERIA COMO, with traceable shipping and expenses charged to the Customer. The consumer will be entitled to the refund of the amount paid to ERBORISTERIA COMO, net of delivery and return costs (always charged to the consumer), only from the moment when the seller checks the goods and certifies their integrity and the perfect correspondence to what was sold will confirm everything. The reimbursement will take place free of charge, as quickly as possible and in any case within thirty days from the date on which ERBORISTERIA COMO became aware of the consumer's right of withdrawal. The amounts are reimbursed within the terms if they are re-credited with a voucher with a currency not later than the expiration of the aforementioned term.

The offer and sale of products on our website "" are governed by these Conditions of Sale, valid for each proposal, order and confirmation of purchase order of products. The confirmation of the order by the Customer constitutes acceptance of these conditions of sale.

Privacy. You can get information on how we process your personal information by accessing the Privacy section. Please also read, if you have not already done so, our General Conditions of Use because they contain important information on how we process the personal data of our users and on the security systems adopted.

Applicable law and settlement of disputes. The General Conditions of Sale are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206 concerning distance contracts and the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce. In the case of disputes between ERBORISTERIA COMO and each final user, arising from the General Conditions of Sale, the competent forum is that of Como.

Changes and updates. The General Conditions of Sale are modified from time to time also in consideration of possible regulatory changes. The new General Conditions of Sale will be effective from the date of publication on